Help
Application help & support
Organised help for the situations applicants run into most: missing emails, document corrections, payment difficulties, existing applications and status enquiries. Our support team is available 24/7.
Help topics
Find help for your situation
Select the topic that matches your question. For account-specific issues, always include your application reference.
Missing or delayed emails
If you have not received a confirmation, update or visa result, check the spam or junk folder of the email address you registered with. Ensure emails from our domain are not blocked. If nothing has arrived, contact support with your application reference and registered email so we can resend the relevant message.
Document corrections
If you notice an error after submission, or if we request a replacement document, reply to our message with the corrected file as soon as possible. Use a sharp, complete, unedited image of the passport data page and a recent personal photo in even lighting with a plain background. Responding promptly helps keep your application moving.
Payment difficulties
If a payment is declined, try an alternative supported card and confirm your billing details match your card statement. If you were charged more than once for the same application, contact support with your reference and payment details — the verified duplicate payment will be refunded. See our Refund and Cancellation Policy for full terms.
Existing applications
For an application already in progress, include your application reference and the email address used at application time in every message. This lets our team locate your file quickly and respond accurately. Avoid submitting a second application for the same traveller unless we advise it.
Status enquiries
We send status updates by email while your request is in progress. For a status check, contact support with your application reference and registered email. Processing times are estimates and depend on document quality, completeness and review by the relevant Iraqi authorities — we cannot expedite a decision.
Contact support
Reach our 24/7 support team
For account-specific issues, include your application reference and the email address used at application time.
FAQ
Application help — questions
How do I check the status of my application?
Email support@iraqvisaassist.com with your application reference and the email address used at application time. We send status updates by email while your request is in progress.
I never received a confirmation email — what should I do?
Check the spam or junk folder of your registered email address first. If nothing is there, contact support with your details so we can confirm your application was received and resend any missing message.
Can I correct a mistake after submitting?
Yes — contact support with your application reference as soon as possible. Our team reviews every submission for common errors and will reach out if something needs correcting. If we request a replacement document, reply promptly with a clear, complete file.
I was charged twice — how do I get a refund?
Contact support with your application reference and payment details. If the same application was accidentally charged more than once, the verified duplicate payment will be refunded.
Can you speed up my application?
No. Processing times are set by the relevant Iraqi authorities and depend on document quality, completeness and review. We cannot expedite a decision, but we do forward any requests for further information promptly so you can respond quickly.
Iraq Visa Assist is an independent third-party application assistance service and is not an official Iraqi government website. Final visa decisions are made by the relevant Iraqi authorities.
Need to start or continue an application?
Begin your application online, or check your eligibility first to confirm your route and visa options.