Refund and Cancellation Policy

Processing time

Group A applications are processed in up to 72 hours. Group B applications are processed in up to 18 business days. If a different processing time is specifically displayed to the applicant before submission, that displayed processing time applies.

Processing time starts only after payment is completed and all required information and documents have been received. If corrected documents, additional information, or applicant confirmation are requested, the processing period is extended until the requested information is provided.

Full refund

A full refund will be issued if the visa is not received after the applicable processing time has fully passed and the delay was caused by Iraq Visa Assist or a processing failure on our side.

A full refund will also be issued if Iraq Visa Assist is unable to process or deliver the visa due to a failure on our side.

No refund for external delays

No refund is due when the delay or non-delivery results from:

• Government holidays
• Iraqi authority or system delays
• Additional security or authority checks
• Additional document requests
• Incorrect or incomplete applicant information
• Incorrect, unclear, expired, or missing documents
• Applicant failure to respond to a request
• Duplicate or conflicting visa applications
• Another visa application submitted through another provider, platform, or official channel

No cancellation after submission

Once the application has been submitted and payment completed, the application cannot be cancelled. Cancellation is not accepted after submission.

Processing and application-assistance work begins immediately after submission. Payment is non-refundable after submission except when the applicant qualifies for a full refund under the specific conditions stated above.

Visa rejection

Visa rejection or refusal does not qualify for a refund. A refund is also not due because:

• Additional documents were requested
• The applicant received a different visa validity than expected
• The applicant entered incorrect information
• The applicant selected the wrong visa type

After visa approval

Once the visa has been approved or issued, no refund is available. This includes when the applicant:

• Decides not to travel
• Changes travel dates or plans
• Does not use the visa
• No longer needs the visa
• Applied for the wrong visa type

No partial refunds

There are no partial refunds. An eligible refund is a full refund. If the applicant does not meet the full-refund conditions, the payment is non-refundable.

Duplicate payment

If the same application is accidentally charged more than once, the verified duplicate payment will be refunded.

Refund request

A refund request must include:

• Full name
• Application number, if available
• Email used for the application
• Payment receipt or confirmation
• Reason for the request
• Approved refunds are returned to the original payment method where possible. Bank, card issuer, or payment-provider processing time may apply after the refund is issued.

How to request

Email support@iraqvisaassist.com with the details listed above. We will confirm receipt and respond with the outcome and any applicable timeframe for processing a refund to the original payment method.